Face Tough Conversations

How to have a difficult or challenging conversation when you're concerned about someone's reaction.

• Know what you want to achieve by having a conversation. Be clear on outcomes and open to the other person's outcome.
• Accept that a conversation is 2 way and preferred outcomes may shift. If that is not acceptable to you, a conversation is not the best skill.
• Treat the other person respectfully by getting to the point quickly. Don't 'sandwich' what you want to say into superfluous information.