Handle Someone's Indifference

How to respond to someone who appears distracted, ambivalent or apathetic and determine the underlying reasons.

• Not everyone expresses emotions in the same way. Don't assume. Ask how they feel or what they're experiencing.
• If you're concerned about resistance, feedback your observations and ask what you can do to get them more engaged.
• If indifference is impacting performance, reiterate expectations, letting the person know why their input is important.

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